Me: I need to schedule a mammogram. Last week, I faxed a letter, my doctor's referral, and my insurance information, and I haven't heard back.
Phone Person [irritated]: Ma'am. This is a call center. We cannot make outgoing
Me: OK. How can I schedule my mammogram?
PP [irritated]: Patients are supposed to call for appointments. But first, your doctor needs to send a referral.
Me: My doctor sent a referral; I sent a copy of that referral; then my doctor sent another referral.
PP [condescending]: You need to check with your insurance company to see if it is approved.
Me: [??? breathe.] I need the mammogram. My sister has breast cancer. I haven't had one in years. How can I schedule it?
PP [chirpy voice]: Oh, I can do that for you! Our next available appointment is January 30....
I try not to lose patience with phone people, but it was hanging by a thread. Is there some kind of hidden crisis with people scheduling recreational mammograms? Or what?
In antiwhines, daughter turned 20! One of the adopted feral cats is finally letting me pet him! [For his next trick, we are working on the purr.] Football season is over, more or less!
What's cooking with you?
ETA: Maybe I'm prickly or something, but is anyone else bothered by the outgoing prez declaring a state of emergency because there is gonna be an inauguration?